From Tension to Breakthrough
Treat heated opinions as signals pointing to different assumptions. Write them on a board, then ask, “What would we need to learn to choose?” Design a small test. This turn lowers defensiveness and channels energy into discovery instead of escalation or quiet resignation.
From Tension to Breakthrough
When stakes are high, run a pro-con debate with assigned roles and time-limited arguments. Capture decision criteria visibly. The sponsor declares the decision, explains trade-offs, and names a DRI. Closure builds trust, even when not everyone agrees with the outcome.
From Tension to Breakthrough
Begin with a quick temperature check—green, yellow, red—inviting context, not confessions. Model curiosity and paraphrase before replying. Celebrate dissent that improved outcomes. Over time, safety becomes a habit, and innovation stops requiring heroic personalities or luck.